After Sales Coordinator

Built on the foundation of over 20 million blue-water sailing miles and over 90 circumnavigations, we pride ourselves on putting people first. As a growing business, we enable our employees to take ownership of their work and to be the best at what they do. Are you passionate about taking responsibility and having the ability to make a difference? Do you think outside the box and enjoy tackling challenges with colleagues alongside you?

If so, we are looking for an After Sales Coordinator who will support the After Sales Team. 

AFTER SALES COORDINATOR – Southampton

The contract:

Permanent

Full time – 40 hrs / week

After Sales Coordinator will be based at Southampton, reporting directly to the After Sales Manager.

PRINCIPAL JOB RESPONSIBILITIES

To provide a worldwide service to all Oyster owners, providing them with spare parts, technical support and advice.

The Role:

Key Responsibilities:

1. To report to the After Sales manager
2. To create good relationships with owners and suppliers
3. To be able to multi-task and prioritise
4. To work well independently as well as part of a team
5. To reply to all enquiries swiftly and eloquently
6. To be commercially aware at all times and to help meet the departments financial targets
7. To place orders for owners / skippers, accumulate parts, and ship to worldwide destinations
8. To be able to use initiative in sourcing information
9. To assist in creating customer satisfaction levels and develop methods of increasing them
10. To meet all owners needs and exceed expectation – going that extra mile
11. To continually expand knowledge of the business

The Person

Essential:

• Sailing / yacht manufacturing knowledge
• High attention to detail and excellent organisational skills.
• Ability to work under pressure
• Able to develop and maintain good relations with all levels in a multi-site environment
• Able to remain calm and professional at all times, even with challenging owners
• Team player mentality
• Able to thrive in a fast-paced, high-volume work environment
• Able to manage multiple enquires simultaneously
• Outstanding communication skills

Desirable:

• Experience of working in sales and finance
• Knowledge of Navision

This job description is indicative of the range of current duties and responsibilities for the post, it is not comprehensive. It is inevitable that the duties will change to reflect organisational change and it is essential therefore that it is regarded with a degree of flexibility, so that changing needs and circumstances can be met.  All changes will be discussed with the post holder.