After Sales Coordinator

Built on the foundation of over 20 million blue-water sailing miles and over 90 circumnavigations, we pride ourselves on putting people first. As a growing business, we enable our employees to take ownership of their work and to be the best at what they do. Are you passionate about taking responsibility and having the ability to make a difference? Do you think outside the box and enjoy tackling challenges with colleagues alongside you?

If so, we are looking for an After Sales Coordinator who will support the After Sales Team.

AFTER SALES COORDINATOR – Southampton

The contract:

Permanent

Full time – 40 hrs / week

After Sales Coordinator will be based at Southampton, reporting directly to the After Sales Manager.

PRINCIPAL JOB RESPONSIBILITIES

To provide a worldwide service to all Oyster owners, providing them with spare parts, technical support and advice.

The Role:

Key Responsibilities:

To report to the After Sales manager
To create good relationships with owners and suppliers
To be able to multi-task and prioritise
To work well independently as well as part of a team
To reply to all enquiries swiftly and eloquently
To be commercially aware at all times and to help meet the departments financial targets
To place orders for owners / skippers, accumulate parts, and ship to worldwide destinations
To be able to use initiative in sourcing information
To assist in creating customer satisfaction levels and develop methods of increasing them
To meet all owners needs and exceed expectation – going that extra mile
To continually expand knowledge of the business

The Person

Essential:

Sailing / yacht manufacturing knowledge
High attention to detail and excellent organisational skills.
Ability to work under pressure
Able to develop and maintain good relations with all levels in a multi-site environment
Able to remain calm and professional at all times, even with challenging owners
Team player mentality
Able to thrive in a fast-paced, high-volume work environment
Able to manage multiple enquires simultaneously
Outstanding communication skills

Desirable:

Experience of working in sales and finance
Knowledge of Navision

This job description is indicative of the range of current duties and responsibilities for the post, it is not comprehensive. It is inevitable that the duties will change to reflect organisational change and it is essential therefore that it is regarded with a degree of flexibility, so that changing needs and circumstances can be met. All changes will be discussed with the post holder.