Based in the UK, our After Sales department is the nerve centre of Oyster. Our service and support team hold files for every Oyster ever built. As a result, we have a clear idea of the kinds of issues that owners need help with and how to resolve them. So if you need a part, from a hinge to a new rig, we can locate the exact item and ship it to you anywhere in the world.
Our After Sales service covers parts and spares along with technical support and advice. For new and existing owners, we have everything you need to enjoy sailing your Oyster from day one. From galley equipment and linen to safety kit. We hold recommended spares lists to suit your yacht and style of sailing. And we provide owner support throughout the Oyster World Rally, with spares and technical back-up before, during and after the voyage.
Our team is made up of former Oyster boat builders, yacht owners and sailors. Our technical team is always on hand to provide technical support and advice and their comprehensive knowledge of the boats is an essential part of our service. Our team works closely, sharing our years of knowledge and familiarity with Oysters to find an effective solution quickly.
Legendary After Sales!
The legendary Oyster After Sales was one of the key drivers behind me buying an Oyster and now I have worked closely with them in supporting Uhuru’s circumnavigation, they are the reason my next purchase will be another Oyster. They bring order and simplicity to the complex task of maintaining a yacht underway in far flung locations and are my lifeline when we need parts in an emergency.
Owner - James Ashwell
A Skipper’s Perspective
Thanks again for everything you do, it is real luxury to have an efficient person on the other end of the line. I’m pleased to share with fellow captains that the costing is on point, I naturally get 3 to 4 quotations for major parts that I need and each time your Oyster office returned to me with an equal costing with no mark up.
Skipper - Kirsty Williams
Great support during the World Rally
The Oyster After Sales team were a great support during the World Rally. It was reassuring to know that if we were not carrying a part in our spares we could rely on the team back in the UK to source and send the necessary part to our next port of call. The Customer Service was excellent, always responding to calls and e-mails in a timely fashion and keeping track of the parts on their journey to some quite unusual and challenging final destinations. Without the help of the team sourcing and supplying parts for the boat, I am sure that we would have spent many frustrating hours trying to do the task ourselves. They saved us heaps of pain and time and considerably helped our overall enjoyment of the Rally.
Joint owner - Andy Davis
Fabulous support even to Brokerage Customers
We love our Oyster and if we ever purchase another sailboat it will be an Oyster. We appreciate the support we receive even though we are not the original owners. An e-mail to the team in the UK and help was on its way. I think the Oyster After Sales support is not just the best in the boat industry, it is the best I have experienced in all industries. This year we had another great experience with After Sales. After twenty four years our hatch shades/screens were showing their age. Our yard in San Francisco Bay area tried to find replacements but couldn’t. I sent Kate an e-mail asking for help and a short time later she had found replacements and sent them to us. Simply the best.
Owner - Bill Stark
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