OYSTER SERVICE
Global service and support

Peace of mind is everything, which is why Oyster’s comprehensive service offer is tailored to meet every owner’s needs. With our Global Service Network covering the world’s most distant cruising locations and a range of service plans designed to meet our vessels’ requirements, you can relax in the knowledge that your Oyster is ready for the adventure ahead.

Oyster Global Service Network
The Oyster Global Service Network features authorised Service Centres located in the Pacific, Atlantic, Caribbean, Mediterranean and the English Channel. Our network provides owners with the reassurance to adventure farther, knowing they are never far from the care their Oyster deserves.

Each Service Centre provides tailored service plans, implemented by trained technicians with access to latest software updates, specialist diagnostics, repair equipment and genuine Oyster parts, ensuring your yacht is in the best hands.

In addition to Oyster’s global service offer, over the last 50 years, we have built a strong global local network, which allows our Customer Care and After Sales team to provide a quick local response to our owners’ each and every need, with support from our partners on the ground.

For complete convenience, service bookings at any of our global service centres can be arranged with the Oyster Service Team through contacts below:

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Benefits of servicing with Oyster
Maintaining an Oyster within the Oyster Global Service Network ensures she is maintained to manufacturer guidelines and service schedules, using genuine parts. Well-maintained vessels with a lifetime of Oyster service history provide trouble-free cruising and maximum pleasure, reward and enjoyment. Such vessels also have a strong track record of excellent residual value at re-sale, through Oyster Brokerage. In the right market conditions, the cost of ownership can sometimes be recognised as an investment, as many owners have realised over the years.

Maintaining a new Oyster within the Oyster Global Service Network validates the 2 year manufacturer’s warranty and provides eligibility to extend warranties by an additional 3 years. In addition, she automatically becomes eligible to be listed for re-sale with the ‘Oyster Approved’ brokerage programme. This unique programme is designed specifically for Oyster vessels with a lifetime Oyster history, validated by Oyster. Owners can expect to take advantage of high market demand and enhanced re-sale value by selling through the Oyster Approved programme.

The lifetime service, maintenance and warranty work completed by Oyster on a vessel is held on Oyster systems. The complete service history of new Oyster yachts, along with user manuals, can be accessed through the Oyster owners App.

 

What to expect
Like you, we are passionate about Oysters and no one understands them better than us. Oyster trained technicians use genuine parts and ensure your yacht is treated with the same meticulous attention to detail as when we built her.

While your Oyster is entrusted to our care, our skilled technicians follow a comprehensive service schedule, ensuring all necessary works are carried out. As part of our Annual and Select Service plans, we conduct Oyster’s recommended 100-point safety and mechanical inspection to assess the health of the vessel. A detailed health status report, along with prioritised recommendations for future maintenance works is provided and preserved with the vessel’s service history. In addition, Oyster Service provides a range of other service form refit and upgrades through to painting and antifouling.

 

Our service plans
We provide two service plans for Oysters outside the manufacturer’s warranty: a Seasonal and Annual Service. For new Oysters still covered by the manufacturer’s warranty, we offer the Select Service, a distinctive plan designed to optimise warranty lifespan, leading to potentially significant long-term savings. Regardless of the service type, be it minor seasonal maintenance or a comprehensive annual service, our priority is ensuring your safety at sea.

Seasonal Service

Remove any uncertainty with an essential systems check-up before the season begins and winterize equipment and systems when the season ends:

 

INCLUDES:
  • Pre-season services:
    • Hoist sails
    • Check running rig
    • Lubricate deck gear (shackles, turnbuckles, sheaves)
    • Clean all syphon breaks Comfort equipment (air conditioning, refrigerators & freezers, heating systems)
    • Test bilge system
    • Test all Black Water and Grey Water systems
    • Check all navigation lights
    • Outboard service
    • Deck scrub + anti-moisture treatment
    • Polish superstructure
    • Deck stainless steel polish
  • Sea trial:
    • Test sails, nav instruments, equipment and systems at sea
  • Decommissioning services after the cruising season:
    • Sails to valet service
    • Tender to storage
    • Outboard to storage and freshwater flush, empty fuel tank
    • Standing and running rig check
    • Freshwater flush of deck and deck gear
    • Store bimini
    • Pickle watermaker
    • Bilge clean
    • Treat Black Water, Grey Water and Fresh Water tanks
    • General check of all deck gear including blocks, tracks, stanchion bases, stem head assembly, davits and gangway operations
    • Check watertightness of hatches, portholes and windows and lubricate
    • Freshwater flush of anchor locker
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Annual Service

For absolute peace of mind at sea, our Annual Service plan guarantees your Oyster is ready for any adventure:

 

INCLUDES:
  • Afloat services:

    • Main engine and generator(s) services
    • Safety equipment annual service
    • Hydraulics and powerpack services
    • Watermaker check and re/commission for use
    • Bilge pumping system reviewed
    • Rig check and tune
    • Check of structure, thru hull fittings and deck fixings
    • Comfort equipment (air conditioning, refrigerators & freezers, heating systems)
    • Deck gear (winches and windlass)
    • Openings (hatches, windows, portholes)
    • Chargers, inverters & batteries
  • Ashore services:
    • Antifouling recoating
    • Drive train check (propeller, rope cutter, shaft, cutlass bearings, shaft seal, CV shaft and thrust bearing)
    • Steering and rudder bearing check
    • Seacock service
    • Stern/bow thruster services as per manufacturer’s recommendations
    • Anode replacement
    • Polish topsides
    • Check ground tackle and re-mark chain if necessary
  • Safety equipment tested and gertified
  • 100-point manufacturer check and report
contact us


Oyster Select Service

A distinctive plan designed to optimise warranty lifespan, we use genuine parts, apply warranty extension checks and manufacturer service to maintain the yachts value.

 

INCLUDES:
  • Warranty checks, manufacturer and partner extensions
  • In and out of the water essential services
  • Afloat services:
    • Main engine and generator(s) services
    • Safety equipment annual service
    • Hydraulics and powerpack services
    • Watermaker check and re/commission for use
    • Bilge pumping system reviewed
    • Rig check and tune
    • Check of structure, thru hull fittings and deck fixings
    • Comfort equipment (air conditioning, refrigerators & freezers, heating systems)
    • Deck gear (winches and windlass)
    • Openings (hatches, windows, portholes)
    • Chargers, inverters & batteries
  • Ashore services:
    • Antifouling recoating
    • Drive train check (propeller, rope cutter, shaft, cutlass bearings, shaft seal, CV shaft and thrust bearing)
    • Steering and rudder bearing check
    • Seacock service
    • Stern/bow thruster services as per manufacturer’s recommendations
    • Anode replacement
    • Polish topsides
    • Check ground tackle and re-mark chain if necessary
  • Safety equipment tested and certified
  • 100-point manufacturer check and report
contact us


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Pre-owned exchange

Taking ownership of your Oyster is seamless with our part exchange service for your existing boat

Regatta experience

Receive a complimentary entry to your inaugural Oyster Palma Regatta when you join the Oyster family

Voyage of a lifetime

Dreaming of sailing around the world, visiting the most remote and beautiful destinations on the planet?

Reassuring residuals

Owning an Oyster can be more rewarding than you might have thought

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